Provisions of the Aviation Act no. 60/1998 with amendments cover responsibility of carriers for:
- death or personal injury
- flight delays
- lost, destroyed, and damaged baggage and cargo
- obligation to provide information to passengers
Regulation no. 574/2005 incorporating EU regulation 261/2004 applies to passengers on scheduled flights and charter flights, and sets minimum rights of passengers if:
- they are denied boarding
- a flight is cancelled
- a flight is delayed
The regulation can be retrieved here in Icelandic as well as annexes to the regulation in English.
Brochure on the rights of passengers
Poster on the rights of passengers
On the information page of the European Union on the rights of passengers, information brochures and other details on passenger rights can be found in English and other EU languages.
Parties which oversee the enforcement of laws related to passengers
The Icelandic Civil Aviation Administration (ICAA) enforces the Aviation Act no. 60/1998 with subsequent amendments and regulation no. 574/2005 on the introduction of regulation (EC) no. 261/2004 which establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
If passengers believe that an air operator or seller has not followed the rules set in the regulation or the Aviation Act, they should first pursue their rights by contacting the air operator or seller. If no reply is received from the air operator or if the reply is not satisfactory, a complaint/comment can be sent to the ICAA using the form found here. Correspondence with the air operator shall accompany the message.
Note that you should save the form to your own computer, then fill it out, and send it as an e-mail attachment to firstname.lastname@example.org.
The form can also be printed out and posted to the following address:
Icelandic Civil Aviation Administration
Overview of national enforcement bodies within the EU which oversee the enforcement of laws related to passenger protectionNational enforcement bodies within the EEA states
The Consumer Agency oversees the enforcement of laws on package tours cf. Act no. 80/1994.Consumer Agency
The Icelandic Tourist Board oversees, for example, the operations of travel agencies, booking services, and tour operators in accordance with Act no. 73/2005.
Icelandic Tourist Board